Silknet - Conversation over phone - Nightmare

<p>Silknet is one of the major internet providers in Georgia, it offers great service for great money. But there are times things break up, for example Wi-Fi router. Silknet for their customers is offering some cheap ZTW 300 routers, and that's fine with me as long they work, when they stop to work,<strong> it's time to call to Silknet customer service.</strong></p><p><strong>And then it sucks</strong> - you are getting forwarded from one to another e.t.c. When you get some from the techical department it's just <strong>nightmare</strong>. The guy who doesn't understand much from DNS, routing and other geeky stuff is starting to teach you, like, you should restart your computer. On my question, should I do it 20 times a day, he keeps repeating - restart your computer!</p><p>When I'm answering I have not turned off my computer for 3 months, he is confused. Ok, ok I'm telling him, I have 6 other computers, should I restart all of them?</p><p>My aim from this conversation is simple - <strong>send to me damn technican</strong> who can change the damned ZTW broken router to brand new ZTW router. But no, I must listen other 20 minutes that I have old computer, corrupted programms and other crap from people who knows to solve problems by using magic restart button. Damn I have restarted already some 100 times that crappy router.</p><p>Anyway, after some 40 minutes of crappy discussion of 192.168.1.1 and ping, techincan switches me to some mystic <strong>level 2</strong>, where some other dude wants to keep the same crappy conversation about how dumb I am and how I don't know how to restart laptop. But he does some magic, and things starts working.</p><p>The question is - for how long?</p>